Everything You Need to Know – Your Questions, Answered
Dive into Our Detailed FAQ: Discover Everything from Art Selection Tips to Shipping Details, Ensuring a Smooth and Enjoyable Shopping Experience at Black Cherry Design.
Shipping and Delivery
Our art is shipped and delivered in approximately 3-9 business days.
Yes! We offer international shipping to all countries.
Yes, once the product is shipped, you will be emailed with a tracking code.
Yes, we offer free shipping on all orders and to any destination. No minimums required.
Our network across the USA, Canada, the UK, Europe, and Australia usually means we ship locally, reducing duty or custom fees.
However, in certain cases, based on your location and our shipping routes, you may incur such fees. Please note that in these situations, it is the responsibility of the customer to cover these additional costs. We strive to minimize these occurrences but cannot control international customs policies and charges.
Product Information
- Our posters are crafted for durability and sustainability. Printed on robust 200 gsm/80 lb FSC-certified paper, they strike the perfect balance between longevity and environmental responsibility.
Each poster is meticulously shipped in secure packaging, guaranteeing its safe arrival. - Our canvas prints are a blend of art and sustainability. Crafted on a sturdy coated fabric that merges cotton and polyester, they boast a weight of approximately 300-350gsm and a thickness of 350-400 microns for durability. The slim 2cm thick stretcher bars, made from responsibly sourced wood, primarily FSC certified, ensure longevity and quality.
Yes, all of our art includes hanging hardware.
Ordering and Payment
We accept all major credit cards through Stripe, a secure and widely trusted payment processor. This ensures a smooth and safe transaction for your purchases.
Absolutely. Your online security is paramount. Transactions are securely processed via Stripe, one of the largest and most reliable payment processors in the world.
Due to the custom nature of our prints, once an order enters the printing process (typically within 12 hours), it cannot be cancelled. We encourage you to review your order carefully before submission.
Returns and Exchanges
Due to the nature of our products, all of which are printed on demand, we’re unable to accept returns.
This policy is because we do not hold inventory and each item is uniquely created for each customer.
We urge our customers to carefully review their orders before placing them, as once an item is printed, it’s crafted specifically for you.
In the rare event that your artwork arrives damaged, we’re committed to making it right. Please send us a photo of the damaged product as soon as possible. Our team will promptly arrange for a reprint of your item and ship it to you, free of charge. Your satisfaction and the quality of our products are our top priorities.
